Welcome to Gold Star. By using our website, browsing our products, or placing an order, you agree to the terms outlined below. Please read these carefully, as they explain your rights and responsibilities when using our services.

01. Acceptance of Terms

By accessing or using our website, you confirm that you’re at least 18 years of age and legally able to enter into a binding agreement. If you don’t agree with any part of these terms, please do not use our services.

02. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Respond to customer service inquiries

  • Improve your experience on our website

  • Communicate updates, offers, or product news (if you opt-in)

We’re committed to using your data only for purposes that benefit you and help us serve you better.

03. Product Availability and Pricing

We do our best to keep all product listings, descriptions, and prices accurate. However, product availability may change without notice. Prices may also be updated based on supply, taxes, or shipping changes.

We reserve the right to cancel or refuse any order if a product is listed incorrectly or unavailable.

04. Age Restrictions

Tobacco products are intended for adults only. You must be of legal age in your province or territory to purchase from Gold Star. By placing an order, you confirm that you meet the legal age requirement.

We may request age verification at any point before or after a purchase.

05. Orders and Payment

Once you place an order, you’ll receive a confirmation email. Payment must be completed before the order is processed. We accept major payment methods and use secure third-party providers to handle all transactions.

We reserve the right to limit or refuse orders at our discretion.

06. Shipping and Delivery

Shipping times are estimates and may vary depending on location, weather, or carrier delays. Gold Star is not responsible for delays once the package has left our facility.

Please ensure all shipping information is accurate. We’re not liable for lost or misdelivered orders due to incorrect addresses.

07. Returns and Refunds

Due to the nature of our products, returns are generally not accepted unless the product is defective or incorrect. If there’s an issue with your order, contact us within 7 days of receiving it.

We’ll work with you to resolve the issue promptly, including refunds or replacements where applicable.

08. Use of Website

You agree not to misuse our website or attempt to interfere with its operation. This includes hacking, spreading malware, or violating any local, national, or international laws.

All content on our site, including logos, text, and product images, is owned by Gold Star and may not be used without permission.

09. Privacy

Your use of our site is also governed by our Privacy Policy. By using our services, you consent to how we collect and use your data, as outlined in that policy.

10. Contact Us

If you have questions about these terms, feel free to contact us at info@goldstarsmokes.ca. We’re always here to help.